On Fri, 26 Jan 2001 14:02:10 +1000 Rob Geraghty (harper@wordweb.com) wrote:
> Can we (the members of the filmscanners list) petition them to fix
> the problem? They seem to be claiming it is a hardware fault and
> it clearly isn't
Nikon are clearly playing ostrich here. They must have sent out thousands of
these mails. The discussion forum at www.nikontechusa.com used to elicit the
same invariant response from Nikon. They shut it down eventually.
To judge from the identical dismissive response to complaints re other kit,
especially the bulk feeders for the LS1000 and LS2000 which have been the
target of years of fury, it's a corporate take-the-money-and-run policy.
They similarly dragged their feet over Nikonscan's earlier broken colour
management. It's unwise, given the efficiency of the internet in communicating
and collating customer grievances: we aren't just isolated little punters at
the end of the food chain anymore.
You'd think fixing the fault would be cheaper and create more confidence and
goodwill than keeping schtum and throwing money at marketing instead. However,
on the evidence, that's historically the way Nikon do things. It seems dumb to
me: buying one of the forthcoming new Nikons will be a gamble, if there are any
problems it seems likely you'll be on your own.
Regards
Tony Sleep
- Online portfolio & exhibit; + film scanner info &
comparisons
