Filmscanners mailing list archive (filmscanners@halftone.co.uk)
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RE: filmscanners: Artixscan 4000t (Win Me/2k Pro ICC Profiling) [and Polaroid]
Roger,
I am
very sorry and disappointed to hear of your difficulties with your scanner.
Polaroid prides itself on providing the best possible support to our customers.
If you have been following this list for some time I think the consensus is
Polaroid does provide good support. I have forwarded your note to the people who
can act on it an correct the problem and I am SURE you will be hearing from them
within 24 - 48 hours.
One of
the reasons I participate on this list is to be an advocate for customers who
have problems with Polaroid such as your self. Fortunately there are not many
complaints.
For
you and others on this list please do not hesitate to call on me should you have
any issue.
David
Hemingway
Polaroid Corporation
Mario,
sorry to hear you are having support problems. All I can tell you is
that support from Polaroid has got to be much much worse than anything
you've
experienced. I bought my Polaroid SprintScan 4000 last
October and it is
back for repair for the third time. The first two
times, they kept it for
over a month, didn't do anything to correct the
problem, and returned it to
me only after I called to ask why it was
taking so long for them to fix it.
One time they lost it and had to
look for it in their repair shop. The last
time they returned it,
they failed to return my original shipping containers
with the result that
it suffered damage in transit (broken connector and
scuff marks on top of
the scanner). They don't seem to care if they fix it
or not, and so
far, they haven't even attempted. They simply return it
without
trying to repair it. For the record, the problem I'm having is that
the scanner returns "black" scans, dark scans with vertical lines, etc.
When
(if?) I get it back from them, I'm going to have my credit card
company
"charge-back" the cost to the company I bought it from. I
was then going to
use the money to by a Kodak RFS 3600 to replace the
Polaroid unit. But I
read in Shutterbug magazine that the software
for the Kodak RFS 3600 stinks.
(Can't stink as bad as the Polaroid
Corporation, though.) Now I'm thinking
about buying the new Nikon
8000 ED scanner that will be available in April
for US$3000. It's a
4000 dpi scanner that will handle 120 size film as well
as 35 mm. Do
you have any idea if Nikon's support is any good?
Roger Miller
Bremerton, Washington
USA
RogerMillerPhoto@aol.com
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