Rodger,
Polaroid tries to
maintain a high level of customer satisfaction but sometimes things fall
between the cracks. Unfortunately the crack you fell into was unusually large. Please
let me know when you receive the new scanner and if everything is to your
satisfaction.
My presence on this and
other forums is to help customers like you. I have been doing this here for
somewhere around two years. The primary motivation is service. If that
generates a little positive PR so much the better but PR is NOT the reason I am
here.
David Hemingway
>And if you want the Polaroid (for a little more money), then you
may have better
luck than me and wouldn't have to send it back for repair. And if you did
have problems, David Hemingway of Polaroid monitors this list and knows where
to kick the sleeping dog. He saw my comments about Polaroid's poor
service
(I guess 3 returns for repairs of the same problem over 5 months, with no
real use of the scanner during that time, qualifies as "poor
service.") and
sent an e-mail to the right person. That caused Polaroid to promise to
send
me a brand new replacement scanner. If it works when I receive it, I'll
be a
happy camper. <<
