Re: filmscanners: ss4000 repair bill

["Tom Scales" <tscales@attglobal.net>]

I'd certainly argue with them. This is a known problem. In fact, mine is at
Polaroid for warranty repair with the exact problem.  As for a supervisor.
Maybe David can help you.  It's tough to argue this isn't a design flaw.

Tom
----- Original Message -----
From: "Bill Ross" <ross@cgl.ucsf.edu>
To: <filmscanners@halftone.co.uk>
Sent: Wednesday, April 11, 2001 1:29 PM
Subject: filmscanners: ss4000 repair bill


> My ss4000 was giving me perpetual-motion back/forth motor
> action on initialization, and after pushing a slide carrier
> through slowly a few times with the unit turned off, it
> switched to continuous eject action. Then I got the
> sensor brush & tried that - no effect. So I shipped the
> unit to Polaroid, & just got the estimate, $400 for:
> "Repairs needed: Load motor sensor, cleaning brush,
> cleaned, aligned, calibrate and preventative maintenance
> performed." Cost of estimate if I choose to skip the
> repairs is $125.
>
> Given that others are seeing this initialization problem
> due to sensor failure, I'm suspecting that the root cause
> is a bad batch of sensors. I wonder how much those sensors
> really cost..
>
> Bill Ross