Lynn, you sound like an officer ;-)
Spencer Stone
I was in a "large corporation," too, but they called it "The US Army." I've
noticed--more times than I'd care to count--that people don't like to report
Bad News to their boss (it's probably the "Kill the Messenger" thing). Their
boss is loathe to report it to *his/her* boss, and on it goes up and down
the line.
But at the end of the day, it's the CEO or the General who's really screwed
it up, by insulating himself from bad news with 10 layers of "management."
Look at the people at the top of Firestone/Bridgestone. That's a mighty big
"Oops."
Fortunately, scanners don't kill people. Or if they have, no one's reported
it on *this* list. ;-) The fact remains that "listening" is good corporate
policy, and it's well-practiced by the CEO who set off this response.
Best regards--LRA
------Original Message------
From: EdHamrick@aol.com
To: filmscanners@halftone.co.uk
Sent: May 3, 2001 8:38:56 PM GMT
Subject: Re: filmscanners: Cleaning slides (PEC tips)
In a message dated 5/3/2001 6:07:17 AM EST, artistic@ampsc.com writes:
> Would you like me to translate "we'll contact Japan about it" into
English?
>
> "Please go away and leave us alone... we didn't create this problem and
> its Japan's fault. If they gave a rats ass, they would have fixed it
> long ago, since they've known about the problem for a long time".
My local Nikon contacts forwarded a complete technical description
of this problem to Nikon in Japan, along with a demonstrated fix that
solves the problem. Having worked in a large company before, I
suspect that the information never got to the engineers who work on
the scanner software, and I suspect these engineers aren't even
aware of the problem.
I've always liked the saying "Never ascribe to malice that which is
adequately explained by incompetence."
Regards,
Ed Hamrick
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