Rob wrote:
>I'm disappointed you got a poor response from Roland. I know
that the service department here in Australia was very
proactive in resolving issues. They debugged a number of things
which Japan hadn't fixed. But that was a long time ago when I
worked with them.
In defense of the Japanese, I'd like to add the story about Corona and
Pinto: both cars had a bad tendency to explode and burn in a rear-end
collission. In fact, a friend of mine died in a Toyota which was very much
like the one I drove. It's said that Toyota hired 40 new engineers to solve
the problem, and Ford hired 40 new lawyers.
My point is, that corporations (like people) sometimes get mired down by
their own success, and begin to behave like market-share is their god-given
right! Time and arrogance become the enemy.
Roland is a young company, as Toyota was at the time I write about. Nikon is
now close to 56 from an export view. As Ford demonstrates (and
Bridgestone-Firestone, too), corporations develop a literal "hardening of
the arteries" just like people do--the long list of old companies being
sucked up into "mega-mergers" should be proof enough of that. The
unfortunate part is that the younger, bean-counting executives quickly
develop "hardening of the attitudes." The results are evident from the
comments this discussion-thread has generated--and they're not good results.
Is there a solution? Yeah. "Stay young, stay 'open,' stay hungry, and stay
competitive. And for godsakes, 'Pay Attention.'" As for what List-Members
can do about it--"Stay angry and make waves," until the mega-corps get the
message and start acting responsibly. However long that takes.
My 2-cents worth (adjusted for inflation). :-)
Best regards--LRA
------Original Message------
From: "Rob Geraghty" <harper@wordweb.com>
To: filmscanners@halftone.co.uk
Sent: May 3, 2001 10:21:19 PM GMT
Subject: Nikon jaggies was Re: filmscanners: Cleaning slides (PEC tips)
Art wrote:
> "Please go away and leave us alone... we didn't create this
> problem and its Japan's fault. If they gave a rats ass,
> they would have fixed it long ago, since they've known
> about the problem for a long time".
I'm not convinced that the message has really got through to the programmers
who are actually writing the code. I *am* convinced that people in Nikon
know about the problem *and* the solution, since they've loaned Ed Hamrick
Nikon scanners, and Ed has told them the solution.
I'd have thought that the programmers would have attempted to address the
problem in Nikonscan 3.0 if they'd actually been told about it.
> I know this is an accurate translation because it is exactly
> the line Epson and Honda and Roland gave me, and I've been
> waiting for a "reply" for over 20 years on a couple of them.
I'm disappointed you got a poor response from Roland. I know
that the service department here in Australia was very
proactive in resolving issues. They debugged a number of things
which Japan hadn't fixed. But that was a long time ago when I
worked with them.
> If you really want some action on this, I suggest you
> contact a lawyer or at least your consumer affairs
> department. Now that might get Nikon's attention... in Japan!
In fairness to the local distributors I would need to raise
it with them before taking it to Consumer Affairs. I also
seriously doubt that Consumer Affairs in Australia would want
to pursue something that affects so few people and would
require getting a response from Japan.
The response from Maxwell Optics would probably be to send
the unit back for "repair", even though I know that there
is *nothing* they could do physically to fix the problem.
What is required is a software fix to a hardware design
fault. Ed's done it, Nikon should be able to.
Rob
Rob Geraghty harper@wordweb.com
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