A very good point. Unfortunate but true.
-----Original Message-----
From: owner-filmscanners@halftone.co.uk
[mailto:owner-filmscanners@halftone.co.uk]On Behalf Of Larry Berman
Sent: Tuesday, May 08, 2001 12:47 PM
To: filmscanners@halftone.co.uk
Subject: RE: filmscanners: A Good Epson Customer Service Story
Hi Laurie,
But how often is a companies first response the correct one?????
Larry
>Yes, it is nice to have a good story every now and then; but for the life
of
>me, I do not understand the need to give praise and honor to people for
>doing the job they should have been doing at the best quality levels that
>they could do. It is good that Epson did what they did; but I would have
>expected ( although not always gotten) a well known brand name to have done
>no less. Would you have expected less from a major company that is
>supposedly selling quality products and furnishing quality services?
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Larry Berman
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