Yes, that is good to hear.They deserve kudos.
At 10:59 AM 05/08/2001 -0400, you wrote:
>My Epson Perfection 636 died last April, while still under warrantee. I
>was in the middle of a job so I purchased an Epson Perfection 1200 SCSI on
>the same day I sent it out to be repaired. When the 636 came back it
>wouldn't work at all because the local licensed repair shop had not locked
>the scanning mechanism before shipping it back to me. Not really needing
>it because of the 1200, I just put it aside in the basement and went about
>my business. Exactly one year later, the1200 started giving me trouble (by
>the way, are these scanners considered disposable??) After calling Epson's
>tech support I was advised to send the 1200 out (to the same repair
>facility) be fixed under warrantee. I then explained my previous
>experience with Epson's repair service and they advised me to tell my
>story to Customer Relations.
>
>To make a long story short. Customer Relations sent call tags for the
>Perfection 636,1200 and transparency adapter and sent me a brand new 1640
>Photo in exchange.
>
>With all the complaining we do about the hardware and software
>manufacturers, I felt a need to tell a good story for a change.
>
>Larry
>
>
>
>
>***********************************
>Larry Berman
>
>
>
>
>
>***********************************
>
