Todd wrote:
>I've heard bad horror stories about HP Pavilion (low-end home PC)
support....
I can confirm that, having returned one to the seller. They're possibly OK
for the Web-user, but as a work-station they don't come close to doing a
job.
>Overall, HP has a well-deserved industry reputation for solid design,
engineering, and support. I'm constantly amazed by how well-built their
high-end stuff is, like the aforementioned PA-RISC servers, which are built
like tanks and run like the wind. I wish HP would stay out of the low end
markets ....
I would wish the same thing! If a company can't compete in a chosen consumer
market, it should stay out of that market. This isn't rocket science--it's
the logical thing to do.
>For those who were complaining about HP's long-distance support numbers,
here's a tip: try calling the North American Response Centre first at
1-800-633-3600. They may just transfer you to the appropriate support...it
helps if you're friendly with the rep who answers.
That would be me. :-) And yes, I've done that. BTW, I'm *always* friendly
(unless I'm *really* ticked off!). :-) I'd lost that number, OTOH, so thanks
for re-establishing it.
Good input, Todd, something which helps make this List so valuable. :-)
Best regards--LRA
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