Lynn wrote:
> Todd wrote:
>
> >I've heard bad horror stories about HP Pavilion (low-end home PC)
> >support....
I shouldn't spill the inside beanz on the pavilion, suffice to say, I
personally won't touch nor recommend it.
However, if all you need is a box, and you never, ever intend to upgrade
it nor open it up, nor have to re-install software, then it's ok (a lot
of other mfgr's "home pc" fall into this class too).
A small percentage of people succeed in using this as a "workstation".
They yank out/disable the sound stuff, the winmodems etc, then identify the
OEMs of various chips and sub-systems, go the OEM's sites and get the
drivers/support. I know of some one using a Pavilion as a web-server.
> >Overall, HP has a well-deserved industry reputation for solid design,
> >engineering, and support. I'm constantly amazed by how well-built their
> >high-end stuff is, like the aforementioned PA-RISC servers, which are
> >built
> >like tanks and run like the wind. I wish HP would stay out of the low end
> >markets ....
ditto my earlier point about the high-end stuff. Unfortunately, there's
only so much of income you can get from the high-end stuff (in absolute
dollars, and they do want high growth.....) so......
Here's an interesting point too. I read some specs/comparisions a year
or two ago. They compared using a high end server like Sun or HP vs a
generic (PC) system running Linux. Guess which was faster? So, vendors
of high-end products need to have a strategy to fight in the low-end
market too (eg "fighting brands" etc) or else they lose their lunch.
Ok, 'nuff of digression :-)
> I would wish the same thing! If a company can't compete in a chosen
> consumer
> market, it should stay out of that market. This isn't rocket science--it's
> the logical thing to do.
Agreed.
> >For those who were complaining about HP's long-distance support numbers,
> >here's a tip: try calling the North American Response Centre first at
> >1-800-633-3600. They may just transfer you to the appropriate
support...it
> >helps if you're friendly with the rep who answers.
or you can write to the CEO. you always get a response, although it may
be from 1 or 2 levels down. e-mail/snailmail works.
Cheers
Lawrence
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