RE: filmscanners: Polaroid 30 day return policy

["Hemingway, David J" <HEMINGD@POLAROID.COM>]

Lloyd,
 I will follow up by asking the Mac Connection's Polaroid rep. I am sure he
can easily find another source who will be more cooperative.
I will get back to you.
David

 -----Original Message-----
From:   Lloyd O'Daniel [mailto:lodaniel@bellsouth.net] 
Sent:   Thursday, June 28, 2001 12:38 PM
To:     filmscanners@halftone.co.uk
Subject:        Re: filmscanners: Polaroid 30 day return policy

I have a friend who is about to purchase a 120 filmscanner. He has been
deciding between Polaroid and Nikon. I've leaned toward the Polaroid in
giving advice, because of a so-far good experience with the company and my
SS4000. I mentioned the 30-day return policy to him. He called Polaroid and
was told that the policy applies to RESELLERS. That is, Polaroid will take
care of a returned unit if the reseller decides to send it back to them.
But, reseller's return policy applies to the buyer. He's found the unit at
Mac Connection, but they insist on a 15% restocking fee if returned (unless
defective).

David, this effectively contradicts what you just stated. I hope you can
shed some light on this. Being on the hook for $475 to try the thing out is
far less than "good as gold" in my opinion.

Of course, I think there is a better than 95% chance he'll love it. But he
is replacing a Leaf.

Lloyd


----- Original Message -----
From: "Bob Armstrong" <bob.911@btinternet.com>
To: <filmscanners@halftone.co.uk>
Sent: Thursday, June 28, 2001 4:41 AM
Subject: filmscanners: Polaroid 30 day return policy


> On Wednesday, June 27, 2001 Hemingway, David J wrote:
>
>
> > Polaroid offers a 30 day "good as gold" guarantee so if your are
> > dissatisfied for ANY reason you can return it to your dealer for a full
> > refund, excluding any shipping costs.
>
>
> David, does this guarantee apply in the UK?
>
> Bob Armstrong
>
>
>