Art wrote:
>>HP does make service manuals for many of their products, but they are
>very costly. Very few companies want non-"professional" service
>providers buying these things, so they make them too expensive to be
>worthwhile owning if you are only repairing "one ofs".
This I understand, but disagree with. When I worked for an unnamed
manufacturer, our chief engineer insisted that we produce short, concise
service manuals to go with the product. If the customer did not choose to do
this type of mainainance, we had a staff of (fairly) competent people to fix
them.
When I bought my lawnmower, for about the same price I paid for my HP 6300C,
I got an abreviated manual. I've use my lawnmower for about 8 years now,
with the replacement of a few parts and a few I'm 'going' to replace when
they start bugging me too much. It still cuts grass. After 18 months, the HP
"still scans pictures," but leaves a wide row of 'uncut grass' in every
picture.
You can say that I'm not "with it" vis a vis complicated electronics (in
fact, I think that's what everybody IS saying), but I'm not agreeing. Sorry,
but I'd like to be able to fix my machine when it needs it. If I can't, and
I can't find anybody who can, I'll definitely look for a different name on
the next machine I buy. My Mama didn't raise me me to be a landfill filler.
:-| At least I hope not.
In a Me or Them contest, 'Them' definitely has the upper hand. But things
change. I hope this is one of them.
Best regards--LRA
>From: Arthur Entlich <artistic@ampsc.com>
>Reply-To: filmscanners@halftone.co.uk
>To: filmscanners@halftone.co.uk
>Subject: Re: filmscanners: Nikon MF LED light source...
>Date: Tue, 17 Jul 2001 01:01:34 -0700
>
>HP does make service manuals for many of their products, but they are
>very costly. Very few companies want non-"professional" service
>providers buying these things, so they make them too expensive to be
>worthwhile owning if you are only repairing "one ofs".
>
>I think there are a mixture of issues involved. One is protecting their
>designs from the average Joe. Another is protecting the service
>companies from having "just anyone" doing their own repairs. Third is
>limiting liability; some of this stuff is dangerous to work on without
>proper equipment and or training and knowledge. If they provided Joe
>six-pack with a manual it would be implying Joe sixpack could safely
>dismantle and repair the unit without electrocuting themselves or having
>their hand cut off, or placing a toxic waste spill in their living room.
>
>These companies also do not want to sell spare parts to individuals, and
>many times even the repair shops have to replace large modules because
>the more detailed service of these modules or rebuilding in only done
>"at factory". Sometimes special tools, rigs, or even computer
>interfaces
>are needed to diagnose problems or recalibrate after repair or
>dismantling.
>
>Example: Ensoniq (now owned by Creative) used to make sampling
>synthesizers. In order to protect their designs, the service depots
>only got very basic manuals which explained how to replace components
>like motherboards, or amplifier sections, or keyboards units, and
>included a specially designed interface which plugged into the expansion
>port to test the units out. If you found a bad board, you ordered a new
>(or rebuilt) one, and replaced it, and got credit toward the old one
>when you turned it in.
>
>Art
>
>Lynn Allen wrote:
> >
> > tflash wrote:
> >
> > >I like the leaf, I'm glad I bought it, but mine has some problems, and
>the
> > >cost for shipping and repair is prohibitive. So I live with it in it's
> > >compromised condition.
> >
> > OK, I've seen many posts similar to this in the last few months (even
>made a
> > few, myself). If it's a "given" that service and repair are such
>terrible
> > problems (and believe me, they are), why can't/don't mfgrs make service
> > manuals more available? Hell, they have the specs and the drawings--how
>much
> > more could it cost to make service manuals? (not much, I can tell
>you--I've
> > done it).
> >
> > Does anyone on the List know a good source for these? I for one would
>pay a
> > few dollars (US, and cash ;-) ) for one that detailed the HP 5000-6800
> > flatbed scanners. I may not be an engineer, but (at least so far) my
>hands
> > and my brain still work. Which is more than I can say for my warranty
>and my
> > HP scanner. :-)
> >
> > _________________________________________________________________
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