Hi, Austin--
Your point is well taken, that different divisions of Nikon are probably
involved here, and not all run at the same level of competence. The point
remains that a manufacturer with a name like Nikon (or any number of other
names you'd care to mention) has a vested interest in protecting and
supporting that name, which is worth $millions$ to their continuing sales.
This is the point I've been trying to make in these QC discussions(albeit
perhaps obliquely, and not that we can do much about it but bitch), and I
*think* it's the point Art is driving at (not that Art needs me to defend
him). Any CEO that lets his (or her, in the case of HP) customer-service
departments get away from them can be in for a world of hurt, sales-wise.
It's just not smart business, even if it takes years to make itself felt.
Best regards--LRA
>From: "Austin Franklin" <darkroom@ix.netcom.com>
>Reply-To: filmscanners@halftone.co.uk
>To: <filmscanners@halftone.co.uk>
>Subject: RE: filmscanners: Nikon Service
>Date: Thu, 19 Jul 2001 11:19:20 -0400
>
> > Even with your nice expensive Nikon scanner, I STILL own a lot more
> > Nikon equipment dollar per dollar than you do, and I can speak with
> > years of experience with their equipment as to what has happened to the
> > quality of the stuff and their repair service.
>
>What Nikon equipment do you own, Art? Why I ask, is just because it's
>Nikon, doesn't mean it's the same division. Typically, in a company as
>large as Nikon, the divisions are very distinct, and one division's
>"performance" isn't necessarily going to be the same a others.
>
>Interestingly enough, there was no link for "support" on their web site, so
>I couldn't find out if the same repair depots are used for the camera gear
>and for scanners.
>
>Does Nikon have any web based support for the scanners? If so, what's the
>URL? I did find "NikonNet" (real obvious that this is a link to support
>;-/ ) and then "NikonTech" (very buried, and surrounded by a lot of stuff
>that has nothing to do with technical support...)...but the link to
>www.nikontechusa.com gave me a DNS error.
>
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