Re: filmscanners: Polaroid SS4000 ext. warranty and Bulk Slide Feeder

["Ron Carlson" <carlson@olypen.com>]

Thanks David. Your presence on the filmscanner list alone is a strong
argument to go with Polaroid.
    Regards, Ron
----- Original Message -----
From: "Hemingway, David J" <HEMINGD@POLAROID.COM>
To: <filmscanners@halftone.co.uk>
Sent: Monday, July 23, 2001 9:09 AM
Subject: RE: filmscanners: Polaroid SS4000 ext. warranty and Bulk Slide
Feeder


> Ron,
> Call the 800 technical support number and request the brush for the
SS4000.
> There is a sensor internal to the scanner that can collect dust preventing
> the scanner from finding it's "home" position. This brush attached to the
> front of the carrier. After powering down the scanner you manually pass
the
> carrier back and forth to clean any dust off the sensor.
> I do not think it is to late to purchase a service contract. I will have a
> service representative email you directly with details.
> Regards
> David
>
> > -----Original Message-----
> > From: Ron Carlson [mailto:carlson@olypen.com]
> > Sent: Monday, July 23, 2001 12:29 AM
> > To: filmscanners@halftone.co.uk
> > Subject: Re: filmscanners: Polaroid SS4000 ext. warranty and
> > Bulk Slide
> > Feeder
> >
> >
> > David, what free brush and how do I order it? I hadn't heard
> > of an extended
> > warranty. My SS4000 is 15 months old, I suppose it's too late
> > for me to get
> > one now --- not that I need it at the moment.
> > Regards, Ron
> > ----- Original Message -----
> > From: "Hemingway, David J" <HEMINGD@POLAROID.COM>
> > To: <filmscanners@halftone.co.uk>
> > Sent: Sunday, July 22, 2001 10:07 AM
> > Subject: RE: filmscanners: Polaroid SS4000 ext. warranty and
> > Bulk Slide
> > Feeder
> >
> >
> > > Preben,
> > >  I guess I am happy to hear from you :). The bulk feeder is
> > going to be
> > > available  to the best of my knowledge. Good things don't
> > come quickly :).
> > > Each market sets it's own sales and marketing strategies. I
> > was not aware
> > > specifically the Europe did not offer an extended warrantee on the
> > scanners.
> > > I do know it is not available on film recorders supposedly because
> > Europeans
> > > do not purchase them, a cultural issue I am told. I will
> > pass on your
> > > comments to my corporate brothers in Europe.
> > > Glad you are pleased with your SS4000. be sure to order the
> > free brush to
> > > clean the sensor.
> > > Regards,
> > > David
> > >
> > >  -----Original Message-----
> > > From: Preben Kristensen [mailto:krille@tin.it]
> > > Sent: Sunday, July 22, 2001 5:08 AM
> > > To: filmscanners@halftone.co.uk
> > > Subject: Re: filmscanners: Polaroid SS4000 ext. warranty and Bulk
> > > Slide Feeder
> > >
> > > This is for David:
> > >
> > > The extended warranty offer seems to be valid only in the
> > US - now, why is
> > > that? Are you planning to cut your sales to only US as
> > well?  Or are you
> > > selling inferior (Monday/Friday production) units outside
> > US - so it is
> > not
> > > worth doing? :-)
> > > Please pass this one on to the gods!
> > >
> > > We are now rapidly approaching the first year anniversary for the
> > impending
> > > arrival of the bulk slide feeder. How should we celebrate that? :-)
> > >
> > > "Apart from that, Mrs. Lincoln, how did you like the
> > performance?" :-)
> > Well,
> > > apart from that, I have been extremely happy with the
> > SS4000 which, for a
> > > long time was the only suitable machine on the market for
> > my needs! And I
> > > have not (touch wood)had any reason to test the repair
> > service in Italy.
> > >
> > > Greetings from Preben
> > >
> >
>