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Roger,
Let us know how the TWAIN version works. I'm having
a similar problem with v5.5 and my SS4000. At least, after reading your posts,
I'm thinking it might be Silverfast. I've also built a new computer and switched
scanning OS's back to Win2000. The SS4000 locks up Photoshop upon selecting Scan
in SF. In Insight, I get an unknown ASPI error suggesting that I check
termination. I've done that. Also, my Epson 1200S on the same chain (behind the
SS) works fine using their TWAIN driver.
I haven't contacted Lasersoft on this latest
headache yet.
Lloyd
----- Original Message -----
Sent: Sunday, August 12, 2001 9:23
PM
Subject: Re: filmscanners: SilverFast
Upgrade Disaster
In a message dated
8/12/2001 4:56:31 PM Pacific Daylight Time,
steve@gccl.fsbusiness.co.uk
writes:
Not wishing to sound to gloomy, but the advice sounds like a "we
have no
idea - but it might work if we re-install everything". The good
news is that
it often does - the bad news is IME it more often doesn't.
When I had a
problem they gave me all sorts of advice and blamed other
software suppliers
when I knew it was their problem from the tests I had
done. I had also found
a way round the problem which was an
inconvenience rather than a
showstopper. 3-6 months later an update
fixed the problem but they didn't
e-mail me to tell me. If I had paid
the normal asking price (it was bundled)
and my livlihood depended on it
I would have been bloody livid.
Depressingly Lasersoft support is
actually better than many others.
Steve
Your
comment about workarounds gave me an idea. After the reinstall of
Photoshop, if SilverFast causes Photoshop to freeze again with a 500 MB
file
from my SS120, I'll try to install SilverFast as TWAIN rather than a
Photoshop plug-in. I remember having a similar problem where my
Microtek
ScanMaker 5 flatbed scanner with ScanWizard software would cause
Photoshop to
freeze about every third scan. ScanWizard could be used
either as a
Photoshop plug-in or as a stand alone program, so I run it by
itself now.
You're right, it's not convenient, but right now I need
to get some work done
and the sooner the better, even if it's not
convenient.
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