Re: filmscanners: SS 4000 Slide Carrier Problem/ David

[Barbara & Martin Greene <martbarb@earthlink.net>]

> From: Barbara & Martin Greene <martbarb@earthlink.net>
> Reply-To: filmscanners@halftone.co.uk
> Date: Fri, 21 Sep 2001 15:38:02 -0400
> To: <filmscanners@halftone.co.uk>
> Subject: filmscanners: SS 4000 Slide Carrier Problem/ David
> 
> After much difficulty, I'm now using Vuescan 7.1.16 and beginning to be
> pleased with the results from my SS 4000.  I received the scanner only a
> couple of days ago.  I'm using a single slide at a time in the slide
> carrier, better to keep dust from collecting.  At first, the slide holder
> would quickly be grabbed and the preview or scan would begin.  Yesterday
> evening the slide holder spent a minute or so searching back and forth, and,
> since then, it keeps doing the same thing, sometimes over and over.  A few
> times, after getting a good preview, the scan came out misaligned, with the
> color way off.  Called Polaroid Tech Support.  Was told that I could either
> return it to Ecost.com or they would send me a brush to clean the sensor
> with and that might do the trick.  I believe that this is a common problem
> with SS4000's, and I'm sure there have been many posts on this.  I'm
> concerned about sending it back since It's getting close to the end of the
> rebate period and I don't even know whether of not Ecost has another to
> send.  Would like to know if it is out of the ordinary for the sensor to get
> dirty in two days, and whether or not the brush is a sure fix.
> 
> Martin 

By the way, I did order the brush as I felt whatever I did I would need it
in the future.