Ian
I had sent an earlier post which I thought was clear about the problem, but
I will now make it as clear as possible in the comments that follow.
on 10/13/01 10:15 AM, Ian Lyons at ilyons@mac.com wrote:
>
>> Perhaps, the Silverfast download is corrupt?
>
> Nope the file is good and downloads without any problem (Mac G4 OS 9.2.1)
>
>
>> Any suggestions?
>
> You could have better explained what your problem is. Your header suggests
> you can't even download the file from the LaserSoft site - is that right?
>
> If you did manage to download the file it should be called
> SFUS-520r05(Polaroid).sit This file needs to be extracted and it will be
> labelled SFUS-520r05(Polaroid) Double clicking this file will take you
> through an install process that places ALL the files in the correct location
> - did you manage to get as far as double clicking the file?
Ian
I did download SFUS-520ro5(Polaroid).sit and then I extracted SF
US-5.20r05(Polaroid) I then double cliked and did a successful install.
The Silverfast folder was in Photoshop 6.01> 'Plug-ins'> 'Import/Export'.
Within the 'Import/Export folder is the file 'Silverfast(Polaroid). In the
earlier version that I installed, 5.1.2, within the file
'Silverfast(Polaroid)' there is the file 'Silverfast' containing five
sub-files. In addition there is the plug-in 'Silverfast(Polaroid), a
colorful icon. It is the plug-in that does not appear in the many versions
of 5.2 that I have downloaded. Something is wrong. Perhaps, I'm doing
something wrong but I don't know what. Version 5.1.2 works fine. Thanks
for your help.
Martin
>
>> Looking in the plug in/
>> import-export folder/ Silverfast folder, I discoverred that the plug in was
>> not there.
>
> Use Sherlock to search your hard drive - the file you're looking for is
> labelled SilverFast (Polaroid) use this the search criteria. If 5.1 is still
> on your hard drive it will also be found, so don't get them confused.
>
>
>
>> As others have said, their tech support is pitiful.
>
> No worse than many and no better than others. Martin is usually very
> helpful, but sometimes he gets confused messages and when that happens how
> can he help?
>
>
>
>
> Ian Lyons
>
>
>
>
>> From: Martin Greene <camerabuggy@earthlink.net>
>> Reply-To: filmscanners@halftone.co.uk
>> Date: Sat, 13 Oct 2001 07:14:57 -0400
>> To: Filmscanners List <filmscanners@halftone.co.uk>
>> Subject: filmscanners: Can't download Silverfast 5.2
>>
>> On my Mac G4 with Photoshop 6.1 and a Polaroid SS 4000, using the Photoshop
>> plug in, something happened and I couldn't load Silverfast. I got a message
>> that said the plug in was not available. Looking in the plug in/
>> import-export folder/ Silverfast folder, I discoverred that the plug in was
>> not there. Tried re-downloading 5.2, and each time got same message and
>> program wouldn't work. Talked with Silverfast tech support, Martin, who
>> told me my copy of Photoshop must be corrupted, and I should reinstall it.
>> Like a jerk, I did, which wasn't easy to do and I had to reinstall and re
>> configure all sorts of stuff. The end result was that nothing changed and I
>> still couldn't open 5.2. I then reinstalled 5.1.2, from the disk that came
>> with the scanner and that worked fine. Again, tried installing 5.2 over
>> that, and, again, it wouldn't work. Perhaps, the Silverfast download is
>> corrupt? As others have said, their tech support is pitiful. Any
>> suggestions?
>>
>> Martin
>>
>
