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Hi,
I don't know if anyone has had a similar experience
but I have had some major problems with my Nikon Coolscan IV since I bought
it.
It all started when I turned the scanner on one day
(yes I know it was a rash thing to do) and it caused a fatal exception error in
Windows. When I rebooted my machine, I had some kind of protection error, and
could only boot in safe mode.
I spent the rest of that night, and much of the
following day, trying to get it (and the rest of my machine) working again. I
tried almost everything, including uninstalling the Nikon Scan software,
uninstalling my other USB device (Epson 1270). I even went through the
instructions on Microsoft's web site for diagnosing boot problems step by step,
removing all drivers and startup programs until you find the cause of the
problem.
Anyhow, after several long hours of this, I ended
up reinstalling Windows 98SE completely. This fixed the problem, or at least
fixed the boot problem, So then I reinstalled my printer, and reinstalled Nikon
Scan 3.1. I even downloaded the latest firmware upgrade and applied
it.
Then I fired up NS 3.1 and set about ACTUALLY
SCANNING SOMETHING. I carefully played around with all the preview settings, and
when I was finally ready, I hit the SCAN button. At which point Nikon Scan
crashed and started writing Dr Watson logs, and I gave up in
disgust.
Of course I can still use the damn scanner because
I was smart enough to buy Vuescan some time ago, otherwise it would be a very
fetching and expensive doorstop.
Can anyone out there who has had similar problems
throw any light on what may be the problem now? Perhaps I should have avoided
the firmware upgrade? Does anyone know if it will run under Windows XP without
screwing up the entire USB setup and trampling other bits of the
OS?
Actually the latest symptom is that Nikon Scan
cannot even see the scanner, although Vuescan still can.
Any help gratefully received ....
Pete Cutter
p.s. any news of Nikon Scan 3.2? or 4.0
even?
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