Hi everybody,
as you may remember, I addressed this list two weeks ago because my
freshly delivered Minolta Dimage Scan Elite II turned out to be
defective right out of the box (banding and "telephone wires", see
for details).
Here's what happened during the last two weeks regarding this issue:
- Two e-mails to the Minolta staff have remained completetely
unanswered. This is particularly annoying because I did not only
*report* the issue but *asked* if this was a known fault, and how it
should be dealt with regarding repair and/or replacement of the unit.
- The latter was decided two days later when I *phoned* Minolta Germany
on the issue. They decided to replace the unit but wanted to do the
exchange procedure via my dealer, that is, have me send the defective
unit to where I bought it. My dealer decided to have the replacement
unit sent to me directly from Minolta but again this was something
Minolta wasn't capable of :-( they sent it to my dealer where it should
arrive today, so I'm hopeful to finally have it here by Tuesday or so.
- My dealer informed me that this was the third (!) unit that had been
returned to him due to quality flaws. Up to now I know of at least five
Scan Elite II units. Oddly enough, none of the problems, as far as I
know them, have been absolutely identical. The three faulty units I have
some information of (including mine) have flaws as follows:
1. The "banding plus telephone wires" issue (my unit)
2. The "telephone lines" issue only
3. A failure in the illumination system (lamp or lamp power supply) just
after the fourth (!) slide scanned.
As the faults seem to be quite numerous in ratio to units sold but
always (at least a little) different in appearance, I guess Minolta have
a serious quality control problem. If yes, it would explain why the
Minolta folks are extremely reluctant as to leaking information to those
who experienced trouble with their units.
As soon as the new unit is delivered, I'll be here with the latest news
;-))
See ya -
Ralf
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