[filmscanners] Re: VueScan Crashing System

["" <EdHamrick@aol.com>]

In a message dated 1/18/2002 6:18:03 PM EST, HMSDOC@aol.com writes:

> My copy of VueScan is no longer functional, as it will not open.  I am 
>  running it on Windows ME.  I have been updating with new versions as they 
>  have been released.  I have not had as much time to scan lately as I would 
>  like, so I can not guarantee that each update has been working totally 
>  normally, but I can say that I have never had a problem installing and 
then 
>  opening each update.  The last one I had downloaded was 7.4.0 or 
7.4.1….I 
>  can't remember which.
>  
>  I just downloaded version 7.4.2 for Windows.  The installation went 
normally 
> 
>  until the little gray box came up saying that  F1 can be pressed for help 
>  anytime.  I clicked on the OK button and the VueScan  'splash screen' with 
>  the picture of a scanner came up….but then it just stayed there while 
>I 
> could 
>  intermittently hear the hard drive whirring.  Ultimately, by closing the 
>  folder that I downloaded to, the splash screen went gray.  I had to shut 
> down 
>  the system with alt-ctl-del.  I restarted and clicked on my VueScan 
shortcut 
> 
>  and the system again came to a grinding halt on the splash screen.  If I 
>  tried clicking again on the shortcut I was told the file was already being 
>  used.  I rebooted using alt-ctl-del and reinstalled an earlier version of 
>  VueScan that I had saved.  Again, the same thing happens at the opening 
>  splash screen.  Alt-ctl-del always brings up the program not responding 
box 
>  and I have to reboot.  Again, although I have not used all the prior 
>  downloads I have successfully opened them all.

Could you send your e-mail again about mid-week next week?  I
should have 7.5 out by then, and it's a big change from 7.4.x.

I'm completely under water with hundreds of e-mails in a
backlog, so it would be useful if you could do some testing with
7.5 next week and then re-send your e-mail at that time.

Thanks,
Ed Hamrick

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