David,
Maybe there's a potential for consulting here. You could consult with
companies on how to do customer service in this age of the internet. I've
been on the internet since since before the www and I've seen few other
companies do as good a job participating in newsgroups, mailing lists, etc.
as well as Polaroid has via you. Most of them obviously don't get how
useful this can be to customers.
Good luck, I'm envious of your retirement.
Paul Wilson
> -----Original Message-----
> From: TonySleep@halftone.co.uk [mailto:TonySleep@halftone.co.uk]
> Sent: Wednesday, March 27, 2002 7:01 AM
> To: pwilson@gomez.com
> Subject: [filmscanners] Re: Moving on
>
>
> On Tue, 26 Mar 2002 22:24:04 -0500 Hemingway, David J
> (HEMINGD@polaroid.com) wrote:
>
> > To my scan list friends and friends indeed you have been,
> > I guess I have to fess up! Friday will be my last day at Polaroid.
>
> David,
>
> Can I just say publically 'thanks' on behalf of the list, for your
> enlightened participation and help here over the past few years.
>
> There aren't many manufacturers who have any inkling how much
> the world has
> changed because of the internet. 'Customer relations' is now
> a mandatory,
> open dialogue. Old-world denial, bullshit and evasion is now utterly
> counterproductive, no matter how big the marketing budget, because
> customers have the means to talk to each other.
>
> I rather suspect that had you not understood and practiced this
> enlightened approach, Polaroid would have remained a player on the
> margins, no matter how good their scanners. This was the situation
> throughout the 35Plus vs LS1000 era, when marketing
> perceptions mattered
> more than realities and the 35Plus suffered accordingly.
>
> I really hope Polaroid appreciate that through helping their
> customers you
> have helped Polaroid become a credible choice in
> filmscanners. Time and
> again on this list, potential buyers have listed your
> availability here as
> a major factor in their decision. I hope Polaroid are giving
> you a very big
> cheque, but also that they understand enough of what you've
> done to get
> someone else to carry on doing likewise.
>
> Best wishes and stay in touch.
>
> Tony Sleep
> - Online portfolio & exhibit; +
> film scanner info
> & comparisons
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