[filmscanners] RE: Umax experience

["" <herb.bauer@attglobal.net>]

Although I've been happy with the scans, I sympathize with the Umax service
problems. Luckily I've only asked one question to their support, but all
they did is point me to their website which had none of the information I'd
specifically asked for. I hope I never need a part like Tom described.

Herb

-----Original Message-----
From: filmscanners_owner@halftone.co.uk
[mailto:filmscanners_owner@halftone.co.uk]On Behalf Of HPA
Sent: Friday, May 24, 2002 7:23 PM
To: herb.bauer@attglobal.net
Subject: [filmscanners] Umax experience


I have had a very poor experience with Umax, because the factory will not do
email support and requires you to phone them.  Even if your unit is under
warranty you have to pay for the phone call, so my phone bill shows a charge
of $15.75 for waiting over half an hour on hold, and that is PER CALL.  If
they send you the wrong part they want you to pay them $10 just to listen to
your problem on the phone (you have to have your credit card in hand).  The
dealer who sold me the scanner spent five months trying to order a simple
transparency cable for the scanner and could not get it from the factory,
even though it is on their website as a standard part.  So I had to do it.
By the time I added up postage, phone bill, etc., this cable cost almost
$100!  I will never buy Umax again

Tom Robinson

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