Given the amount of negative feeling that this decision seems
to have generated, perhaps it would have been wiser for Ed to
do as Mike Chaney recently did when some of the serial numbers
from early users stopped working on subsequent upgrades, and
just reissue new serial numbers to those who wanted them. Really,
how many new upgrades from ViewSmart is he likely to get to make
it worth pissing off the people who believed in the product enough
to buy it when it first came out? Whether they purchased unlimited
upgrades at the time or not, they've been getting them for years.
When Norton Utilities started charging for updates to their virus
definitions, after supplying them free for a couple of years,
I switched to McAfee. Switching a process in mid-stream, even
if for perfectly legitimate business reasons, still has a "bait
and switch" feel to it that I, personally, find irritating enough,
usually, to make a switch myself.
- David
= = = Original message = = =
> >... is ViewScan a "follow on" product to "Photosmart", in
that
> >it basically was the same product, just a newer version...
>
> (As in earlier note, I meant VueSmart instead of Photosmart.)
>
> I found a more definitive answer to this question in a post
from
> Ed Hamrick to the comp.periphs.scanners and rec.photo.digital
> newsgroups, 14 March 1999:
>
> I changed the name of VueSmart to VueScan. To paraphrase
the
> song - "It's my program, and I'll rename it if I want to."
<smile>
>
> I renamed it when I decided to support multiple scanner types.
> Just think of VueScan 1.1 as VueSmart 8.1.
Certainly he has every right to re-name it, but it's the disposition
of the
upgrades that would be a concern. If he sold ViewSmart with
an "unlimited
free upgrade" and then simply changed the name (though continued
to develop
it), and now is not honoring the "unlimited free upgrades" that
people who
purchased ViewSmart were told they would get (and I'm not saying
this is the
case, as I don't know), then there might be cause for people
who bought
ViewSmart to be upset. Right?
Regards,
Austin
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