[filmscanners] RE: Third-party repair options for Polaroid SS 4000?

["Thomas Maugham" <TMaugham@Yahoo.com>]

Philippe,

Could you please provide the name and contact information of the person
you dealt with at Polaroid?

Thanks from a fellow SS4000 owner...

Tom

-----Original Message-----
From: filmscanners_owner@halftone.co.uk
[mailto:filmscanners_owner@halftone.co.uk] On Behalf Of Philippe Le
Zuikomane
Sent: April 30, 2004 3:42 PM
To: TMaugham@yahoo.com
Subject: [filmscanners] Re: Third-party repair options for Polaroid SS
4000?


I am very happy to report that Polaroid's Parts Department found a way
to fix the problem for a flat rate that was substantially lower than
what I anticipated, based on a lamp assembly replacement.

Even though I was given the option just to order the part, they could
also perform a cleaning, re-calibration, and add a 90-day warranty that
I felt offered excellent value. I was lucky to get the problem correctly
defined so as to spare troubleshooting time and expenses. Turnaround was
very quick and I was not charged for return shipping.

My thanks to the lister who got me in touch with the right person at
Polaroid -- and to that lady and her colleagues, too!

Phil

On 14:49, Philippe Le Zuikomane wrote:

>Hello all --
>
>I have a Polaroid SprintScan 4000 (SCSI) with a defective lamp and I
>was quoted a $125 fee just to get an estimate and a minimum $400 fee
>for any repair. Then the rep apparently forgot to fax the work order as

>promised and ignored an online query quoting the RMA number.
>
>This does not strike me as serious service. Also, I was surprised that
>Microtek quotes a much lower estimate fee for its comparable model with

>shared parts. It seems to me I could buy a secondhand SS 4000 for the
>minimum repair fee or buy a more recent model from a competitor for the

>price quoted for a trade-up to a SS 4000 plus (over $700).
>
>Is there any way third-party repair can be procured?
>
>Phil


==

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