Re: filmscanners: Vuescan - Ed Hamrick - Thanks

["Bob Armstrong" <bob.911@btinternet.com>]

On Thursday, March 22, Bob Leonard wrote:


> Has Ed left this list?  I hope not.

Rhetorical?

> I have watched as Ed.....
> Your perspective has been distorted if you agree with Entlich's
opinion....

""Ed" and "Entlich", is this a clue that you may have a degree of bias?  IMO
both have made valuable contributions to the list.

> You have come to expect too much.

How do you know what my expectations are?

> What makes you think that Ed could sustain this level of support?  How
many other
> developers do you address by their first name?

Didn't say I did think that and, quite a few :-)

 > Yes, you have been getting great support and it was wonderful.  But don't
> take it for granted.  Don't think that Ed is obligated to continue this
> level of support.  I personally think Ed might resume this list.  But if
he
> does not, please don't whine about it.  If Ed does come back, treat his
time
> with a little more respect, remember that he probably has 1,000 customers
> and you are just one of them.

Well, you're making more assumptions here about my behaviour so I won't
answer this except to say that in the emails I have sent to Ed I have been
respectful.  As a small example of that, I always try to remember to write
his products correctly: VueScan, VuePrint, VueIcons and VueSlide.

> (2) Dealing with demands of product development and customer support are
not
> easy to balance.  Ed's focus will naturally swing back and forth.  Expect
Ed
> to pay less attention to this list from time to time.  And if this means
> that you have to actually go see if a new release is out, don't think of
it
> as a hardship.

Agree with all this although there is no way to find out about the changes
from one version to another from the download.

>What I think most people on this list may not recognize is technology
> like Vuescan is not driven by user input.  What will make Vuescan better
are
> the same features that you (and I) paid for: better scans.  The user
> interface, that part of Vuescan you interact with on the screen, is a
> secondary part.  The primary emphasis has to be on making better scans via
> better color adjustment, better defect removal, better noise immunity,
etc.

Well, yes and no.  Personally, I wouldn't mind using a CLI but it seems
(from mailings) that others want a better interface and have given a message
that the product produces good scans and they would like more attention paid
to the interface.

> Given a choice between supporting customers via this list or developing
> better scans on more platforms, I'm sure Ed knows that development is more
> important.  People buy Vuescan based on its performance - scans first and
a
> user-friendly interface second.

It seems to me (from emails) that Ed the recognises the need for *a* balance
between quality of scan and the user interface.

> Think back over some conversations about Vuescan in this sense (look
farther
> back than the last three weeks) and put yourself in Ed's shoes.  Do you
see
> how some of these messages could be considered OT? Can you see any reason
> why he might back away from this list for a while?

I thought Ed asked for feedback (and isn't this a point Art was making).
Perhaps the number and range of comments reflect the esteem that VueScan is
held in.

> Be nice, ask Ed to come back....

What, all of us email him asking him to come back?

 >Ed, if your still reading this list, thanks for the support from
> someone who thinks Vuescan is still a great product at a great price.

Is there half an implication here that you think many on the list have
downgraded their view of VueScan?  If so, where is the evidence?

I hope that VueScan continues to develop and that it's users and Ed continue
to benefit from the developments.

Bob Armstrong

PS:  By the way, this evening (22:40 GMT) VueScan 7.0.4 is available for
download.