Wishful thinking - how many customers would a manufacturer lose by not
offering replacement v. repair? How many of us have selected a scanner
based on having replacement v. repair available? Very few IMHO.
Maris
----- Original Message -----
From: "Lynn Allen" <lalle@email.com>
To: <filmscanners@halftone.co.uk>
Sent: Saturday, April 28, 2001 7:40 AM
Subject: Re: filmscanners: Cleaning slides
| Art wrote:
|
| > These same companies that immediately offer free
| repairs or replacement when a product doesn't meet functionality after
| minimal usage?
|
| To their everlasting credit, Acer *does* in fact replace, rather than
| repair, defective Scanwits with new ones. At least in the US, as I know
| firsthand.
|
| Given the 6-8 week turnaround of repairs, and the too-many-to-count horror
| stories of returning the same defective scanner, I'm surprised more
| manufacturers don't do the same thing. Seems to me that Satisfied
Customers
| are the best advertising a manufacturer can have. Especially with Lists
like
| this one in existence! :-)
|
| Best regards--LRA
|
|
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