Re: filmscanners: Cleaning slides

[Arthur Entlich <artistic@ampsc.com>]

Lynn Allen wrote:

> Art wrote:
> 
> 
>> These same companies that immediately offer free
> 
> repairs or replacement when a product doesn't meet functionality after
> minimal usage?
> 
> To their everlasting credit, Acer *does* in fact replace, rather than
> repair, defective Scanwits with new ones. At least in the US, as I know
> firsthand.
> 
> Given the 6-8 week turnaround of repairs, and the too-many-to-count horror
> stories of returning the same defective scanner, I'm surprised more
> manufacturers don't do the same thing. Seems to me that Satisfied Customers
> are the best advertising a manufacturer can have. Especially with Lists like
> this one in existence! :-)
> 
> Best regards--LRA
> 

That's good news, and it is indeed a very good promotion for their 
customer service, as you suggest.

I note many companies which wish to provide fast turn around will offer 
a refurbished unit back to the client when a warranty defect is 
reported, but that can be problematic as well, as some refurbs are 
considerably more 'tired' than others.  Sending new product can be 
costly, but might be worthwhile PR overall.

Art