RE: filmscanners: Microtek ArtixScan 4000T - fault

["John Hayward @ Hopco" <john.hayward.hopco@attglobal.net>]

I don't know if this pertains, but I purchased a Polaroid SS4000 last
summer. Wonderful machine! I understand that the SS4000 mechanism is
about the same as an ArtixScan 4000T. 

Initially, I had scanning problems similar to those you describe (mine
would about at the fourth slide). When PRD replaced the Slide Holder,
under warranty, my problems went away!

BTW I had no problems with the negative holder. 

I would suggest you ask Microtek for a new slide holder to see if that
works.

Good luck,

John

-----Original Message-----
From: owner-filmscanners@halftone.co.uk
[mailto:owner-filmscanners@halftone.co.uk] On Behalf Of
OHa11oran@aol.com
Sent: Tuesday, July 31, 2001 9:00 AM
To: filmscanners@halftone.co.uk
Subject: filmscanners: Microtek ArtixScan 4000T - fault

Hi there all

I purchased a Microtek ArtixScan 4000T in April 2001. I've only started
using 
it seriously over the past week. A fault has occured when scanning
slides.
Prescan goes ok then when i set it to do the hi-res scans I get a "Code:

-710, APS holder bump error. Missaligned" (under Windows 98SE using
Microtek 
ScanWizard Pro TX) which then aborts the scanning. It usually happens
around 
the 3rd slide. On the scans that i do get, the positioning is incorrect
with 
a black line down the left and a bit missing off the right even though
it was 
ok in preview.

Microtek told me to send it back to them. Anyone else experienced this 
problem? Any quick fixes?! 

BTW i can't find the web address for the archive anywhere

Many thanks

Tony