[filmscanners] Re: Multi-coloured lines in images...

["ThomasH" <herthh@attbi.com>]

Arthur Entlich wrote:
>
> Ezio,
>
> I can't blame you for being upset.  I would be as well.  If I might make
> one suggestion.  Before totally giving up on HP (and you'd have every
> right, to based upon your experience) you might want to try something
> that might help both HP and yourself.
>
> As you might know, HP is in the middle of a battle right now regarding
> getting shareholders approval for their tentative merger with Compaq
> Computers.  There is a large dispute taking place in the US over this
> matter between Walter Hewlett (son of William Hewlett, one of the
> founders of HP) who sits on the board and is opposed to this merger, and
> the rest of the board spearheaded by Carleton (Carly) Fiorina the CEO.


But the point here is that so many people, including myself, believe
that this merger is a nonsense because the both companies are in
similar troubles and have a largely overlapping spectrum of products.

The problem of Compaq and HP lie in the declining quality of their
products and in the growing distrust of the customers for their lack
of inventiveness in larger scale computing. Especially since HP has
astonishingly tossed out their very kernel business in measurement
equipment (now called Agilent) they have lost their wide portfolio
of products and are now mainstream in the consumer mass product
business, competing against 6-7 Japanese companies in scanners and
printers and even in digital cameras(!!!) and they lose high, in my
opinion. Maybe they should start with electric tooth brushes and
cell phones... Just kidding.

Ms. Fiorina's pathetic try to revive the HP as it once was, was to
show herself on the TV standing in... Prague (woof!!!!) with images
of Hewlett and Packard garage and adding the word "invent" to their
slogan. But everything what came from "this garage" is now... Agilent.
And Agilent's sale force major task is to convince customers that
they are "still kind of HP." This woman is a menace to HP.

Tektronix went the opposite way: They dropped stepwise all the
computer mass products and returned to their kernel business in
measurement with a long term stable growth model as opposed to the
current HP's model of a rapid growth. Compaq has a similar large
share of their own problems, including indigestion of DEC an Tandom
integration.

What Ezio now realizes the hard way, is that this company loses its
grounds among plain consumers. I would suggest to browse the Cnet
product tables and read the users pro-contra voices. HP has often
astonishing low rates. This is what they have to fix, and not to
merge and make 40.000 people unemployed.


Regarding suggestions to Eizo: Maybe he should also give a try with
HP repair services in UK and Germany? HP has large organizations
there and research labs. Maybe the refusal to repair was someone's
individual mistake?

Thomas.

>
> Anyway, HP is in a very sensitive position with the public right now,
> because this very public display of infighting is not helping them, and
> their stock price is reflecting this.
>
> I realize you are in Italy, and you normally would deal with HP Italy,
> BUT, I suggest you write an email directly to Carly Fiorina's office,
> via the internet.  I believe if you look at HP's website in North
> America you will find the link for her office. I wonder if Fiorina is an
> Italian name-- maybe you could use a few choice words in Italian :-)
>
> Express to her what you stated in your posting below. (she probably
> won't read it, but they are pretty good about getting customer
> complaints to the right people).  One of the reason HP wants to merge
> with Compaq is because HP has a mediocre reputation in Europe while
> Compaq's is better.
>
> Let them know that if they should merge, you won't by either brand's
> product because you were poorly treated by HP Italy.  I can't guarantee
> you'll get any satisfaction, but you might.  HP here might kick up a
> little dust at HP Italy, to get some service for you.
>
> Probably worth a try.
>
> Art
>
> Ezio c/o TIN wrote:
>
>  > Maybe it is of 0 (zero) interest to anyone , but my HP 6200c ... a very
>  > expensive unit finally decided to DIE ! ... and this just after 3
>  > years from the EXPENSIVE purchase and VERY FEW scans performed .
>  > I have brought the unit to  repair centre (no way HP will receive the
>  > unit ! ... not even if I would have carried at their central premises
>  > here in Italy !) and the final sentence is ... not repairable , frow
>  > it in the GARBAGE !
>  > ... (and actually the TRASH is the PROPER PLACE for THIS HP STUFF !) ...
>  >
>  > I have been ripped following the ads of HP and is reputation (quite
>  > amazing how this kind of brand can have such a reputation with stuff like
>  > this sold in the marketplace) ... the scan was NEVER able to scan a slide
>  > despite the specifications ... then I discovered the feature being a simple
>  > MIRROR !!!!!!!!!!!!!! ... such a cheat !
>  >
>  > the installation always being TRICKY under W98 and almost impossible
>  > in the proper way
>  >
>  > the operations always randomly working / crashing .... and the past 6
>  > months with 2 big brown/multicolor bands on the scans ...
>  >
>  > I will never buy an HP product any more and I strongly suggest
>  > everybody to look for other brands more serious , with better and more
>  > reliable products , LAST BUT NOT LEAST with a BETTER CUSTOMER CARE OVERALL 
>!
>  >
>  > Sincerely.
>  >
>  > Ezio
>  >
>  > www.lucenti.com  e-photography site

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