[filmscanners] Re: cdrw drives

["Arthur Entlich" <artistic-1@shaw.ca>]

I think you are being unfair, then.

Yes, failures occur in any product line or any manufacturer, but Plextor
has a reasonable warranty (I don't know if HP has cut their drive
warranties to 90 day like many of their printers and scanners or not),
but Plextor is one year.

I found them to be very cooperative in terms of tech support (they had I
one year toll free service when I bought my drive) and, as I mentioned
in another post, they let me speak with a chief engineer when I was
feeling I was at a dead end with the tech support (due to my own error
in this case -- bad media!)

I'd give them another chance. Besides I very much doubt they will refund
your money, because they also know that prices have come down and speeds
have increased.  They might offer you a faster model however if you ask
nicely ;-)

Art

cjcronin@erols.com wrote:

> At 02:07 PM 3/1/2002 , you wrote:
>
>>It seems odd that the warrantee on the Plextor ran out in less than a year
>>
>
> The warranty has not run out. In fact I'm waiting for an RMA number from 
>Plextor. I was hoping they would just take it back so I can switch to another 
>brand.
>
>
>


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