[filmscanners] Re: microtek customer service nightmare - UK

["Mario Teixeira" <mjteixeira@yahoo.com>]

Anthony,

I live in Portugal and I had a severe problem with this scanner during
warranty. It has been in my country representative (I saw in the net that
now it is not the same) for several months, and returned to me exactely in
the same condition. I had many trouble during half an year and needed to ask
for help to my consumer rights association to have it replaced. Otherwise,
while I am not an expert, I am very satisfied with the scanner -- the power
button of the second unit does not function since the first or second day
but I plug and unplug in the outlet, because, in my case,  I do not want
even hear the word assistance related with Microtek.

Sorry for these bad news. I sincerely hope that your case runs much better
than mine.

Best regards,

Mario Teixeira
mjteixeira@yahoo.com


----- Original Message -----
From: <anthony@ohalloran.co.uk>
To: <mjteixeira@yahoo.com>
Sent: Wednesday, September 04, 2002 12:10 AM
Subject: [filmscanners] microtek customer service nightmare - UK


Dear all

I have a microtek 4000t that I has a fault and I am trying to get it
exchanged. I have phoned them 8-10 times over the last few weeks. Every
time the say they will call be back but they never do. They have also
promised a next day exchange but it has not come yet even though they
specified a day. They have now resorted to asking me to email them but i
have never had a reply. I live in the UK and dial a London number. That
puts me through to their customer support in the Netherlands.

Has anyone got any ideas what I should do/had a similar experience? Have
Microtek got an international head office? (I could not find it on their
website)

Many thanks for any help

--
******************************
Anthony O'Halloran Photography
photo@ohalloran.co.uk
www.ohalloran.co.uk
******************************

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