[filmscanners] Re: microtek customer service nightmare - UK

["Arthur Entlich" <artistic-1@shaw.ca>]

My experience with distributors, especially in countries where the
manufacturer does not have a head office, often leads to disaster.
Often manufacturers scramble to get service and repair providers
so they can sell the product in a certain place, and they do not provide
proper training to the staff of these repair facilities.

I really do empathize with people living in some of smaller countries or
those countries which have lower demand for these types of items, which
do not warrant, in the manufacturer's opinion, to provide repair
services run by the manufacturer.

Canada has been like this for many years, and is slowly getting more
direct manufacturer's repair facilities.

Having said that, in all honesty, my dealings with the repair
organizations (which are manufacturer-run) for camera and optical
equipment in Canada, haven't been stellar either.

Art


Mario Teixeira wrote:

> Anthony,
>
> I live in Portugal and I had a severe problem with this scanner during
> warranty. It has been in my country representative (I saw in the net that
> now it is not the same) for several months, and returned to me exactely in
> the same condition. I had many trouble during half an year and needed to ask
> for help to my consumer rights association to have it replaced. Otherwise,
> while I am not an expert, I am very satisfied with the scanner -- the power
> button of the second unit does not function since the first or second day
> but I plug and unplug in the outlet, because, in my case,  I do not want
> even hear the word assistance related with Microtek.
>
> Sorry for these bad news. I sincerely hope that your case runs much better
> than mine.
>
> Best regards,
>
> Mario Teixeira
> mjteixeira@yahoo.com
>
>
> ----- Original Message -----
> From: <anthony@ohalloran.co.uk>
> To: <mjteixeira@yahoo.com>
> Sent: Wednesday, September 04, 2002 12:10 AM
> Subject: [filmscanners] microtek customer service nightmare - UK
>
>
> Dear all
>
> I have a microtek 4000t that I has a fault and I am trying to get it
> exchanged. I have phoned them 8-10 times over the last few weeks. Every
> time the say they will call be back but they never do. They have also
> promised a next day exchange but it has not come yet even though they
> specified a day. They have now resorted to asking me to email them but i
> have never had a reply. I live in the UK and dial a London number. That
> puts me through to their customer support in the Netherlands.
>
> Has anyone got any ideas what I should do/had a similar experience? Have
> Microtek got an international head office? (I could not find it on their
> website)
>
> Many thanks for any help
>
> --
> ******************************
> Anthony O'Halloran Photography
> photo@ohalloran.co.uk
> www.ohalloran.co.uk
> ******************************
>


----------------------------------------------------------------------------------------
Unsubscribe by mail to listserver@halftone.co.uk, with 'unsubscribe 
filmscanners'
or 'unsubscribe filmscanners_digest' (as appropriate) in the message title or 
body