[filmscanners] Re: Help needed for PhotoSmart S20

["Ian Boag" <ianboag@partslink.co.nz>]

I had this problem too. There is no solution. After a lot of mucking about
HP sold me a "refurbished" ie new scanner. That was because their repair
centres in NZ and Australia had no way to repair an S20. Initially their
"repair" price  was about the same as the price of a new unit.

I don't want to go on and on about this one in the group. Contact me
off-list for more info if required.

          IB



At 08:45 10/09/02 +0300, you wrote:
>Hi,
>
>I'm new to this list and I’m hoping I can get some help about a problem I
>have with my HP PhotoSmart S20. I've been using this scanner for amateur
>stuff
>at home happily until recently when I noticed that my scans were far from
>satisfactory. So, I decided to calibrate the
>scanner, hoping this might improve my scans. The calibration procedure
>aborted with an error saying, "A scanner error has been detected while
>calibrating the lamp. Please refer to your HP PhotoSmart S20 Photo Scanner
>Basics guide for help in cleaning the scanner". I cleaned the scanner and
>ran the calibration again only to get the same error message. I’ve tried
>several times to clean and calibrate with no luck. Is there any way I can
>fix this problem? I would really appreciate any suggestions or advice.
>
>Thanks
>Ozcan
>
>
>
>
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